Support That Never Sleeps
Deploy intelligent agents that resolve issues instantly, escalate smartly, and learn from every interaction.
- 90% automated resolution rate
- 100+ languages supported
- Live in 24 hours
Instant Resolution
Resolve 90% of tickets without human intervention.
AI agents understand context, history, and nuance—handling everything from simple FAQs to complex troubleshooting. Customers get answers in seconds, not hours, while your team focuses on what truly requires human touch.
- Sub-5-second response times
- Multi-turn conversation handling
- Automatic knowledge base updates
Smart Escalation
Complex issues reach the right specialist instantly.
When AI can't resolve an issue, it routes to the perfect human match—complete with full conversation history, customer context, and suggested solutions. No cold transfers, no repeated explanations.
- Intelligent agent matching
- Full context handoff
- Priority-based routing
Sentiment Analysis
Understand and respond to customer emotions.
Real-time emotion detection adjusts tone, escalation priority, and response strategy. Frustrated customers get extra care, while satisfied ones receive opportunities for advocacy and upsell.
- Real-time emotion detection
- Adaptive response tones
- Proactive intervention triggers
Omnichannel Support
One conversation across every touchpoint.
Chat, email, phone, social, SMS—all unified in a single intelligent platform. Customers pick up exactly where they left off, regardless of channel, while agents see the complete picture of every interaction.
- Unified conversation history
- Seamless channel switching
- Consistent brand voice
- Single customer view
24/7 Global Availability
Support that never sleeps, in 100+ languages.
AI provides instant, native-quality support in every language your customers speak—around the clock. No more waiting for business hours, no more language barriers, just instant help whenever it's needed.
- 100+ languages supported
- Cultural context awareness
- Always-on availability
“Response times dropped from hours to seconds. Our CSAT scores are at an all-time high.”
Frequently asked questions
Our AI agents handle escalation paths, multi-step resolutions, and even predict customer needs, resolving 90% of issues without human intervention.
We support 100+ languages with native-level understanding and response generation.
Most teams are live within 24 hours. Our AI learns from your existing knowledge base automatically.
Yes! We integrate with Zendesk, Intercom, Freshdesk, ServiceNow, and 50+ other platforms.
Ready to transform your operations?
Join thousands of teams already using Swfte to automate their workflows.
Frequently Asked Questions
How does AI customer support orchestration reduce response times?
Can the cognitive service automation handle complex customer issues?
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