Cookie Management — We use cookies and similar technologies to enhance your experience, ensure security, analyze usage patterns, and deliver personalized content across our enterprise AI platform. This policy explains how these technologies work on Swfte.
1. Introduction
Swfte ("we," "our," or "us") uses cookies and similar technologies on our website, web applications, desktop applications (Workstation), and enterprise AI platform (collectively, the "Services"). This Cookie Policy explains what cookies are, how we use them, your choices regarding cookies, and further information about these technologies.
By using our Services, you consent to our use of cookies in accordance with this Cookie Policy and our Privacy Policy.
Effective Date: January 1, 2025
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit websites. They are widely used to make websites work more efficiently, provide a better user experience, remember your preferences, and give website owners information about how users interact with their sites.
2.1 Technologies Similar to Cookies
In addition to cookies, we may use other similar technologies:
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Web Beacons (Pixels): Small transparent image files or code snippets used to track user interactions, email opens, and navigation patterns.
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Local Storage: Technologies like localStorage and sessionStorage that allow websites and applications to store data on your device beyond a browser session.
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Session Storage: Temporary storage that persists only during your browser session and is cleared when you close the browser.
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Device Fingerprinting: Collection of device attributes (screen resolution, fonts, plugins) to identify and authenticate devices for security purposes.
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Software Development Kits (SDKs): Code libraries in our desktop (Workstation) and mobile applications that may collect usage information.
3. Types of Cookies We Use
3.1 By Lifespan
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Session Cookies: Temporary cookies that exist only during your browsing session and are deleted when you close your browser.
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Persistent Cookies: Cookies that remain on your device for a specified period or until you manually delete them.
3.2 By Provider
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First-Party Cookies: Cookies placed directly by Swfte on our domains (swfte.com, app.swfte.com, etc.).
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Third-Party Cookies: Cookies placed by third-party services we integrate with (analytics, advertising, and support tools).
3.3 By Purpose
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Essential (Strictly Necessary) Cookies: Required for the Services to function properly. These enable core functionality like authentication, security, and navigation. The Services cannot operate without them.
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Functional (Preference) Cookies: Remember your choices and preferences (language, theme, region) to provide enhanced features and personalization.
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Analytics (Performance) Cookies: Help us understand how visitors interact with our Services by collecting and reporting information, typically anonymously.
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Marketing (Targeting) Cookies: Used to deliver relevant advertisements and track advertising campaign effectiveness across websites.
4. Specific Cookies We Use
4.1 Essential Cookies
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
swfte_session | Swfte | Authenticates your session and maintains login state | Session |
swfte_csrf | Swfte | Prevents cross-site request forgery attacks | Session |
swfte_device_id | Swfte | Device identification for security and fraud prevention | 1 year |
swfte_consent | Swfte | Records your cookie consent preferences | 1 year |
__cf_bm | Cloudflare | Bot management and DDoS protection | 30 minutes |
cf_clearance | Cloudflare | Security verification after completing a challenge | 30 minutes |
4.2 Functional Cookies
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
swfte_theme | Swfte | Remembers your light/dark mode preference | 1 year |
swfte_locale | Swfte | Stores your language and region preference | 1 year |
swfte_sidebar | Swfte | Remembers sidebar collapse/expand state | 1 year |
swfte_workspace | Swfte | Stores last accessed workspace | 30 days |
intercom-id-* | Intercom | Identifies you for customer support chat continuity | 9 months |
intercom-session-* | Intercom | Maintains support chat session state | 1 week |
4.3 Analytics Cookies
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
_ga | Google Analytics | Distinguishes unique users | 2 years |
_ga_* | Google Analytics | Used to persist session state | 2 years |
_gid | Google Analytics | Distinguishes users for daily reporting | 24 hours |
_gat | Google Analytics | Throttles request rate | 1 minute |
mp_* | Mixpanel | User behavior analytics and session tracking | 1 year |
ph_* | PostHog | Product analytics and user journey tracking | 1 year |
4.4 Marketing Cookies
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
_fbp | Meta (Facebook) | Identifies browsers for advertising delivery | 3 months |
_gcl_au | Google Ads | Conversion tracking for advertising campaigns | 3 months |
li_fat_id | LinkedIn advertising and conversion tracking | 30 days | |
hubspotutk | HubSpot | Tracks visitor identity for CRM and marketing | 13 months |
__hssc | HubSpot | Session tracking for analytics | 30 minutes |
__hssrc | HubSpot | Determines if user started a new session | Session |
__hstc | HubSpot | Tracks visitor's first visit timestamp | 13 months |
5. How We Use Cookies
5.1 Essential Platform Functions
- Authentication and Security: Verifying your identity, maintaining login sessions, and protecting against unauthorized access
- Session Management: Remembering your state as you navigate between pages
- Security Features: Protecting against cross-site request forgery (CSRF), detecting suspicious activity, and preventing abuse
- Load Balancing: Distributing traffic across servers for optimal performance
- Bot Protection: Distinguishing legitimate users from automated bots and malicious actors
5.2 Improving Your Experience
- Preferences: Remembering your language, theme (light/dark mode), and display preferences
- Recently Accessed: Tracking your recent workspaces, agents, and workflows for quick access
- Form Data: Preserving form inputs if a session is interrupted
- Personalization: Customizing content and interface based on your usage patterns
5.3 Analytics and Performance
- Usage Analysis: Understanding how you use our Services to identify areas for improvement
- Performance Monitoring: Measuring page load times, errors, and system performance
- Feature Adoption: Tracking which features are most used to prioritize development
- A/B Testing: Testing different versions of features to optimize user experience
- Error Tracking: Identifying and diagnosing technical issues
5.4 Marketing and Communications
- Campaign Measurement: Measuring the effectiveness of our advertising campaigns
- Retargeting: Showing relevant Swfte advertisements on other platforms to people who have visited our website
- Attribution: Understanding which marketing channels drive sign-ups and conversions
- Content Personalization: Showing relevant content based on your interests and engagement
6. Cookies in Swfte Products
6.1 Workstation (Desktop Application)
Our Workstation desktop application for macOS and Windows uses local storage and similar technologies:
- Authentication Tokens: Stored securely for persistent login
- Local Data Cache: For offline functionality
- Application Preferences: Theme, window size, and display settings
- Usage Telemetry: Anonymous usage data for product improvement (can be disabled in settings)
6.2 Web Applications (Studio, Marketplace, etc.)
Our web-based products use the cookies listed in Section 4, plus:
- Workspace State: Current project, open files, and editor state
- Collaboration Presence: Real-time indicators of team member activity
- Feature Flags: Controlling access to new and beta features
6.3 Embedded SDK
When you integrate our Embedded SDK into your applications:
- Cookies set by the SDK are first-party cookies on your domain
- Session management cookies enable continuous conversations
- Analytics cookies (if enabled) track widget interactions
- You control which optional cookies are enabled in your SDK configuration
7. Third-Party Services
We integrate with third-party services that may set cookies on your device. These third parties have their own privacy and cookie policies:
7.1 Analytics Partners
- Google Analytics (Privacy Policy): Website traffic analysis
- Mixpanel (Privacy Policy): User behavior analytics
- PostHog (Privacy Policy): Product analytics
7.2 Marketing Partners
- Google Ads (Privacy Policy): Advertising and conversion tracking
- Meta (Facebook) (Privacy Policy): Social advertising
- LinkedIn (Privacy Policy): B2B advertising
- HubSpot (Privacy Policy): Marketing automation and CRM
7.3 Functionality Partners
- Intercom (Privacy Policy): Customer support and chat
- Cloudflare (Privacy Policy): Security and CDN services
- Stripe (Privacy Policy): Payment processing
8. Your Cookie Choices
8.1 Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner. You can:
- Accept All: Allow all cookies including analytics and marketing
- Reject Non-Essential: Allow only strictly necessary cookies
- Customize: Select specific categories of cookies to allow
You can change your preferences at any time by clicking the cookie settings link in the footer.
8.2 Browser Settings
Most web browsers allow you to manage cookies through their settings. You can typically:
- View Cookies: See what cookies are stored on your device
- Delete Cookies: Remove existing cookies
- Block Cookies: Prevent new cookies from being set
- Block Third-Party Cookies: Allow first-party cookies but block third-party cookies
- Private/Incognito Mode: Browse without persistent cookies
Browser-Specific Instructions:
8.3 Opt-Out Services
You can opt out of interest-based advertising through industry tools:
- Network Advertising Initiative (NAI): optout.networkadvertising.org
- Digital Advertising Alliance (DAA): optout.aboutads.info
- European Interactive Digital Advertising Alliance (EDAA): youronlinechoices.eu
8.4 Analytics Opt-Out
To opt out of specific analytics services:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
- Mixpanel: Visit mixpanel.com/optout
8.5 Workstation Application Settings
In the Workstation desktop application:
- Go to Settings > Privacy
- Toggle Usage Analytics to disable telemetry
- Toggle Crash Reporting to disable error reporting
8.6 Consequences of Disabling Cookies
If you disable cookies, some features may not work properly:
Essential Cookies (Cannot be disabled):
- Required for authentication (you cannot log in without them)
- Required for security protections
- Required for basic navigation
Functional Cookies:
- Your preferences won't be remembered
- You'll need to select language/theme each visit
- Support chat history may not persist
Analytics Cookies:
- We won't be able to identify and fix issues affecting you
- Your usage won't inform product improvements
Marketing Cookies:
- You'll still see advertisements, but they may be less relevant
- We won't know which of our ads led you to sign up
9. Do Not Track
Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your browsing activity.
Our Services currently do not respond to DNT signals because there is no industry-standard interpretation of DNT. However, you can use the cookie controls described in Section 8 to limit tracking.
10. Mobile Device Controls
On mobile devices, you can control tracking through device settings:
iOS Devices
- Go to Settings > Privacy & Security > Tracking
- Disable Allow Apps to Request to Track
Android Devices
- Go to Settings > Privacy > Ads
- Enable Opt out of Ads Personalization or Delete advertising ID
11. Global Privacy Control
We honor the Global Privacy Control (GPC) signal. When we detect a GPC signal from your browser, we will:
- Not share your personal information for targeted advertising
- Limit data collection to essential purposes only
Learn more at globalprivacycontrol.org.
12. Cookies and Children
Our Services are not directed to children under 16. We do not knowingly set cookies or collect information from children. If you believe we have inadvertently collected such information, please contact us at privacy@swfte.com.
13. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. When we make changes:
- We will update the "Last Updated" date at the bottom of this policy
- For material changes, we may notify you through the Services or reset your consent preferences
- You can review this policy periodically for the latest information
14. Contact Us
If you have questions about our use of cookies or this Cookie Policy:
- Email: privacy@swfte.com
- Postal Address: Swfte Limited, 6th Floor, 2 Grand Canal Square, Dublin 2, D02 A342, Ireland
15. Relationship to Other Policies
This Cookie Policy is part of and should be read together with our:
- Privacy Policy: Comprehensive information about how we collect, use, and protect your personal information
- Terms of Service: The agreement governing your use of our Services
Last Updated: January 1, 2025