Learn: plain answers on AI agents and automation
Each page opens with a direct answer in under 60 words, then gives the depth, a comparison table where the question is a comparison, and the sources we read.
Last reviewed 7 October 2026
Comparisons
- What is the difference between AI agents and agentic AI?
An AI agent is a single system that uses a model to choose its own steps and tools to finish a task.
- What is the difference between agentic AI and generative AI?
Generative AI creates content, such as text, images or code, in response to a prompt.
- What is the difference between MCP and an API?
An API is a contract that lets one program call another, such as a REST endpoint.
- Should I use RAG or fine-tuning?
Use retrieval-augmented generation (RAG) when the model lacks facts: private, recent or changing information it never saw in training.
- What is the difference between a workflow and a business process?
A business process is the whole set of activities, people, systems and data that produces a business outcome, such as paying a supplier.
- What is the difference between MCP and AI agents?
MCP (Model Context Protocol) is an open standard for connecting AI applications to tools and data: a server describes its tools and a client calls them.
- What is the difference between RPA and AI?
RPA uses software robots to repeat a defined process across applications, often by operating their screens the way a person would.
- What is the difference between RPA and agentic AI?
RPA robots execute a recorded or scripted sequence and stop when something unexpected happens.
- What is the difference between RAG and agentic AI?
RAG (retrieval-augmented generation) is a technique: before a model answers, the system fetches relevant passages from your documents and adds them to the prompt.
- What is the difference between RAG and agentic RAG?
Standard RAG retrieves passages once and passes them to the model, whatever their quality.
- What is the difference between AI agents and automation?
Traditional automation follows steps and rules a person wrote in advance, so it does the same thing every time.
- What is the difference between a knowledge graph and a vector database?
A knowledge graph stores entities and the named relationships between them, so you can ask exact questions that follow connections.
- What is the difference between application integration and data integration?
Application integration connects applications at the level of their functions, so an event in one system, such as a new order, triggers actions in others in near real time.
How to
- How do you create an agent in ChatGPT?
It depends on your plan.
- How do you make an MCP server?
Pick an official MCP SDK, such as Python or TypeScript.
- How do I connect Claude to Google Drive?
In claude.ai, go to Customise, then Connectors, find Google Drive and select Connect, then sign in to Google and grant the permissions it asks for.
- How do you make a webhook in Discord?
Open Server Settings, go to the Integrations tab and select Create Webhook.
- How do you automate business processes?
Pick one repetitive process with a clear owner and a measurable outcome.
- How do I connect Claude to Gmail?
In claude.ai, open Customise, then Connectors, choose Gmail and select Connect, then sign in to Google and approve the access requested.
- How can I make an AI agent for free?
Build it with free software and budget for the model.
Is it, and what does it cost
- Is Claude agentic AI?
Partly.
- Is Copilot agentic AI?
Some of it is.
- Is ChatGPT agentic AI?
Parts of it are.
- Is Make.com free?
Yes.
Common questions
- Where do the facts on these pages come from?
- Definitions and vendor facts come from the vendor’s own documentation, the original specification or paper, or a standards body, opened and read on the date shown on each page. Every page lists its sources, and a detail we could not confirm is left out or marked not verified.
- Are these pages written to sell Swfte?
- Each page answers the question first and says plainly where the answer does not point to Swfte. A short section on each page says how Swfte relates to the topic, using three labels: built in the product, designed for, or not a Swfte feature.
- How often are the pages reviewed?
- Every page shows the date it was last reviewed. Pages about vendor products, plans or menus change fastest, so check the vendor’s own page before you rely on a detail, especially anything about price or availability.
- Can I suggest a question?
- Yes. Use the Talk to our team link on any page and describe the question you could not find an answer to. Questions that several people ask are the ones most likely to get their own page.